Terms of service

1. Introduction

These Terms of Service govern the use of our website and the purchase of products from Flavour Ya Mzansi (“we”, “our”, “us”).

By accessing or using this website, you confirm that you are at least 18 years old or are using the website under the supervision of a parent or guardian.

2. Products & Availability

We sell spices, seasonings, and related food products.

All products are subject to:

Availability
Confirmation of payment
Acceptance of the order

We reserve the right to:

Limit quantities
Change pricing without notice
Discontinue products at any time

Product images are for illustrative purposes only. Actual packaging may vary slightly.

3. Pricing & Payments

All prices are listed in South African Rand (ZAR).

Payments are securely processed through approved third-party payment providers integrated into our store.

We do not store your banking or card information.

Orders will only be processed once payment has been successfully confirmed.

4. Shipping & Delivery

We aim to process and dispatch orders as quickly as possible.

Delivery times may vary depending on:

Location
Courier delays
Public holidays
Weather or operational disruptions

Flavour Ya Mzansi is not responsible for delays caused by third-party couriers once an order has been dispatched.

Customers are responsible for providing accurate delivery information.

5. Returns & Refunds

Due to hygiene and food safety regulations, opened food products cannot be returned unless:

The product is defective
The incorrect item was delivered
The product arrived damaged
The product is unsafe for consumption

Refund and return requests must be submitted within 48 hours of receiving the order.

Please refer to our Refund Policy for full details.

6. Customer Responsibilities

By using our website, you agree:

Not to misuse the website
Not to attempt unauthorized access to systems or data
Not to use the website for fraudulent activity
To provide accurate information during checkout
7. Intellectual Property

All website content including:

Logos
Product names
Images
Branding
Text and graphics

remain the property of Flavour Ya Mzansi and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

Flavour Ya Mzansi shall not be liable for:

Indirect or consequential damages
Loss of profits
Delivery delays caused by third parties
Allergic reactions where ingredients are clearly disclosed

Customers are responsible for reviewing ingredient information before use.

9. Privacy

We respect your privacy and process personal information in accordance with applicable South African privacy laws, including POPIA.

Please review our Privacy Policy for more information.

10. Governing Law

These Terms of Service are governed by the laws of the Republic of South Africa.

Any disputes arising from the use of this website shall be subject to the jurisdiction of South African courts.

11. Contact Information

For questions regarding these Terms of Service, contact us:

Email: info@flavouryamzansi.co.za
WhatsApp: +27 72 558 7665
Website: Flavour Ya Mzansi