Shipping policy

Effective Date: June 2026

Thank you for shopping with Flavour Ya Mzansi. We are committed to delivering your spices safely and efficiently across South Africa.

1. Delivery Areas

We currently deliver nationwide within South Africa.

At this stage, we do not offer international shipping.

Deliveries are made to:

Residential addresses
Business addresses
Approved courier service areas

We do not deliver to:

P.O. Boxes
Certain remote or high-risk areas where courier restrictions apply

2. Order Processing

Orders are processed:

Monday to Friday
Excluding weekends and public holidays

Processing time:

1–2 business days after payment confirmation

Orders placed after business hours, on weekends, or public holidays will be processed on the next business day.

3. Delivery Timeframes

Estimated delivery times after dispatch:

Gauteng: 1–3 business days
Major cities: 2–4 business days
Regional or outlying areas: 3–7 business days

Delivery times may vary due to:

Courier delays
Weather conditions
Public holidays
Peak shopping periods

While we aim to meet estimated timelines, delivery dates cannot be guaranteed.

4. Shipping Costs

Shipping costs are calculated at checkout based on:

Delivery location
Parcel size and weight

Free shipping may apply to qualifying orders during promotional periods.

Additional charges may apply for:

Remote areas
Special courier requests
Re-delivery attempts caused by incorrect address details
5. Order Tracking

Once your order has been dispatched, you will receive:

A shipping confirmation email or SMS
A tracking number (where available)

Customers can use the tracking details provided to monitor delivery progress.

6. Delivery Requirements

Please ensure:

Delivery information is accurate
Someone is available to receive the parcel during business hours

Couriers may require:

A signature upon delivery
Identification in certain cases

If delivery fails due to incorrect information or recipient unavailability, additional courier charges may apply.

7. Damaged, Missing, or Incorrect Orders

If your order arrives:

Damaged
Incomplete
Incorrect
Tampered with

Please contact us within 48 hours of delivery.

Customers may be asked to provide:

Order number
Photos of the parcel and products
Proof of purchase

We will investigate and arrange a replacement, store credit, or refund where applicable.

8. Delays Beyond Our Control

Flavour Ya Mzansi is not responsible for delays caused by:

Courier service interruptions
Strikes
Severe weather
Civil unrest
Load shedding impacts
Other unforeseen operational disruptions

We will communicate delays where possible.

9. Consumer Protection

This Shipping Policy complies with applicable South African consumer laws, including:

The Consumer Protection Act (CPA)
The Electronic Communications and Transactions Act (ECTA)

Customers are entitled to fair and transparent delivery practices under South African law.

10. Contact Us

For delivery or shipping assistance:

Website: Flavour Ya Mzansi
Email: info@flavouryamzansi.co.za
WhatsApp: +27 72 558 7665